Send The Permit As A Route, Not Just A PDF

What Happens After Your Desk Emails The Permit?

Most permit services finish the order by sending the issued permit as a PDF, by email, text or fax. From that moment the driver owns a hard task: reading a list of highways, junctions and turn instructions, often across several states, and turning it into a route their phone can follow. A general GPS app does not know the permit exists. It suggests the fastest road, and it reroutes around traffic onto roads the permit never named.

That gap is where many of the calls back to a permit desk come from: where does the route leave the interstate, is this the right exit, the app wants me to go another way. Our guide on why ordinary maps cannot follow a permit explains the driver’s side of the problem.

How Does The Handoff Work In RouteAll?

RouteAll gives a permit desk a window for each order. It has three steps, and the next step is always at the top.

1. Check each state. RouteAll reads every permit on the order and draws the route it names. Your rep sees the roads beside the PDF, one state at a time, with any road RouteAll could not match marked for a look. Confirm moves to the next state.
2. Choose the driver. The rep types the driver’s email. RouteAll answers only whether that email has an account. If it does not, the rep can create the account now, and RouteAll emails the driver how to sign in, or let the permits wait up to 14 days for the driver to sign up.
3. Send. The trip lands in the driver’s RouteAll and the driver gets an email. A permit the next state issues later joins the same trip.

The driver opens RouteAll, checks the route road by road against the permit and confirms it. Then RouteAll guides them turn by turn on the permitted roads. The permit-to-GPS guide shows that part from the driver’s seat.

Do We Need To Change Our Website?

No. There are two ways to work with RouteAll, and the second needs nothing installed.

• On your website. Your order page gets a Send to RouteAll button: one line of script with your company’s key. Your server hands RouteAll the permit PDFs for the order, and your rep checks and sends from inside your own page.
• In the RouteAll partner console. Your desk signs in to RouteAll, uploads the permits for a driver, checks each route and sends. Trips shows what still needs sending; Users lists every driver your desk has served; Team lets an admin invite the rest of the desk.

Both end the same way: the trip is in the driver’s RouteAll. RouteAll for permit companies has the walkthrough screens for each.

What Should Your Rep Check Before Sending?

The rep is not re-issuing the permit. The check is narrower: does the route RouteAll drew match the roads written on the permit? A quick, consistent check catches the cases that matter.

• The start and the end match the permit’s origin and destination, including a state line crossing.
• Each flagged road is looked at against the PDF before confirming that state.
• The dates are current. RouteAll warns when a permit has already expired.
• The right driver. The email is the driver who will haul the load, not the dispatcher.

If a route cannot be matched to the permit, do not send it on a guess. Fix it the way you would fix any permit question: with the issuing state.

What Does RouteAll Show Your Desk About A Driver?

Very little, on purpose. The email lookup answers yes, no, or cannot receive; it never shows the driver’s name, plan or other trips. Your desk sees its own orders and the emails it typed, nothing more. The permit PDFs your desk sends are kept for the transfer only and deleted when the trip is sent, withdrawn or 14 days pass.

That keeps RouteAll on the driver’s side of the relationship and your desk in charge of your customer. RouteAll does not sell permits.

Where Does RouteAll Fit In A Permit Service’s Day?

After the permit is issued and before the truck moves. Your desk keeps ordering permits from each state exactly as it does today. RouteAll adds the last step: the issued permit becomes a checked route in the app the driver navigates with, sent by the desk that knows the order best.

RouteAll reads permits from all 50 states, as PDFs or photos, and the driver uses it on iPhone, Android or the web with one account. Guidance is spoken in six languages and keeps working without a signal once the route is on the phone.

Before You Send

Make sure every state on the order is issued or marked as waiting, the route for each issued state is confirmed, and the email belongs to the driver. A permit issued later can still join the trip after you send.

Common Questions

Can a permit service send a permit directly to a driver’s GPS app?

Yes. With RouteAll, a permit desk checks the route RouteAll read from each state’s permit, enters the driver’s email and sends the trip. It waits in the driver’s RouteAll for them to check and confirm, then they navigate it turn by turn.

Does the driver need a RouteAll account first?

No. If the email has no account, the desk can create one and RouteAll emails the driver how to sign in, or the permits can wait up to 14 days for the driver to sign up.

Does RouteAll issue oversize permits?

No. The permit service orders the permit and the state issues it. RouteAll reads the issued permit and helps the driver follow the roads it names.