RouteAllDelete your RouteAll account
You can delete your RouteAll account, and everything in it, from inside the app. It takes about a minute and does not require contacting us.
How to delete your account
- Open RouteAll and sign in, if you are not already.
- Go to the Profile tab.
- Tap Personal Information, then Delete Account.
- Read what you will lose, then type DELETE to confirm.
- Tap Delete my account permanently.
This is permanent. Your account and its data cannot be recovered.
Deleting your account does not cancel billing
Your subscription is billed by the App Store or Google Play, not by RouteAll, so we cannot cancel it for you. Cancel it yourself first — on iPhone open Settings, tap your name, then Subscriptions; on Android open the Play Store, then Payments and subscriptions. If you do not, you will keep being charged after this account is gone.
What is deleted
- Every permit and trip you have uploaded, including extracted routes and restrictions.
- Your complete mileage log — often used for settlement and IFTA records. Export anything you need first.
- All trip expenses you have recorded.
- Your profile, preferences, and any routes you have shared.
- Your sign-in credentials. The account itself is removed, not just deactivated.
What is kept, and for how long
| Data | Why it is kept |
|---|---|
| Purchase history | Held by Apple or Google, and by our subscription provider, as a record of payments made. RouteAll marks the customer as deleted but cannot erase a store's billing record. Contact the store that charged you for their retention terms. |
| Crash reports | Diagnostic reports already sent are not linked to your account and are not used to identify you. They age out on our error reporting provider's own schedule. |
| Backups | Routine encrypted database backups are purged on their normal rotation, after which nothing remains. |
Nothing in the list above is used to rebuild your account or to contact you.
Cannot open the app?
If you have lost the device or already uninstalled RouteAll, email us from the address on the account and we will delete it for you. We may ask one question to confirm the account is yours before we do.
Email supportOr write to support@routeall.app from the address on the account.
Why this page does not have a delete button. Anyone can open this page. If a form here could delete an account, knowing your email address would be enough for someone else to destroy your permits and mileage log. Deletion stays inside the app, where you are already signed in, so only you can start it.